Amelia Home Care — Command Center

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Inbound leads

↑ Ready to call

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Pre-qualified

—

0

Outbound contacted

—

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Warm leads

—

0

Cases opened

—

Pipeline stages

0

Leads received

0

AI called

0

Pre-qualified

0

Intake booked

0

Case opened

Lead progress — names, source & status

Name / conditionSourceBoroughStatusProgress

No leads yet — click "+ Simulate lead" to see live name + progress tracking.

Inbound channel performance

Google Ads0 leads

Facebook / Instagram0 leads

TikTok Ads0 leads

Website form0 leads

Other sources0 leads

Outbound channel performance

Email0 sent · 0% open

SMS0 sent · 0% reply

Voice calls0 placed · 0% connect

WhatsApp0 sent · 0% read

AI advisor — next best action

What to do right nowAI

No inbound leads received yet. Your outbound prospect list has 25 contacts loaded across NYC's 5 boroughs.

Recommended: Launch your outbound email + SMS sequence to the 7 Early Intervention offices first — they are the fastest path to referral partnerships.

System status

AI Advisor (Claude)Active

Inbound monitoringWatching

GoHighLevel CRMSetup needed

Voice agent (Bland.ai)Not connected

SMS (Twilio)Not connected

Prospect database25 loaded

Message library30 ready

⬇ Inbound system active. Every form submission from Google, Facebook, TikTok, your website, or any source triggers an immediate AI voice call within 60 seconds, plus SMS and email. All outcomes appear here in real time.

0

Total leads today

0

Pre-qualified

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In nurture sequence

Live lead feed

No inbound leads yet.
Click "Simulate test lead" to see how it works,
or connect your lead sources to receive live leads.

What happens in the first 60 seconds

0 sec

Form submitted from any source — webhook received

5 sec

SMS sent: "Thank you for reaching out! We'll call you shortly." + Email sent with full Amelia services overview

15 sec

Bland.ai places AI voice call — thanks them for form, explains Amelia, runs 5 pre-qualification questions

2–4 min

Pre-qualification complete — qualified leads booked for intake, nurture leads queued for 60-day sequence

Instant

GHL contact created with source tag, call recording, pre-qual answers, and pipeline stage

Same day

Human coordinator SMS-alerted for qualified leads — calls to complete intake and open OPWDD case

Pre-qualification questions

1

Child's name and age

Confirms there's a child and checks age eligibility (under 21 for OPWDD)

2

Official diagnosis

Autism, CP, Down syndrome, ID, ADHD, Fragile X, epilepsy, and 15+ others qualify

3

Medicaid / insurance status

Eligibility is based on child's income, not parents'. We accept most insurances.

4

Daily care needs

Identifies which services apply: Nursing, PT, OT, Speech, or HHA

5

OPWDD status

First time, EI transition, mid-process, or previously denied — routes to right next step

⬆ Outbound system. Launch personalized multi-channel outreach to referral partners — ABA therapists, pediatricians, EI coordinators, nonprofits. AI handles replies, follow-ups, and routes warm leads to you.

Launch outreach sequence

Target audience

Message template

Active channels

Day 3 follow-up

Day 7 follow-up

AI reply handling

Sequence timeline

Day 1

Initial outreach sent on selected channels — personalized with Amelia's full services

Day 1+

AI monitors all inboxes 24/7 — responds to any reply within 5 minutes on same channel

Day 3

Auto follow-up if no reply — different message, same warmth and specificity

Day 7

Final follow-up — no reply tags as cold, re-queued in 60 days automatically

Any

Reply received → Claude reads intent → responds on same channel within 5 min

Warm

Warm lead flagged → pushed to GHL → you notified → you close the referral relationship

Message preview

Email — Social

Subject line

Referral resource — free OPWDD + full in-home clinical team for your clients

Message body

Hi [Name],

I'm reaching out from Amelia Home Care — we provide what we believe is the most comprehensive I/DD home care program in New York, and we'd love to be a resource for your caseload.

For every family you refer, we provide at no cost:
🩺 Skilled Nursing | 🦵 PT | ✋ OT | 🗣️ Speech | 🧠 ABA
🤲 Home Health Aides | 👩‍💼 Medical Social Workers
Plus the full OPWDD waiver process — packet, evaluations, Front Door, CCO enrollment, CANS coaching, Waiver filing, appeals, recertification.

Children in services early progress measurably better. For your clients with young children not yet in services, the urgency is real.

800+ NYC families helped. All 5 boroughs. Bilingual. No referral fees.

Worth a 20-minute call? (929) 333-3955 | ameliahomecareny.com

ContactOrganizationCategoryBoroughActions

Dr. Juan Pascual

Chief, Child Neurology

NewYork-Presbyterian / Weill Cornell

Hospital

Manhattan

Dr. Kara Yohay

Division Director

NYU Langone — Child Neurology

Hospital

Manhattan

Dr. Walter Molofsky

Division Director

Mount Sinai — Pediatric Neurology

Hospital

Manhattan

Division Chief

Chief, Pediatric Neurology

Children's Hospital at Montefiore

Hospital

Bronx

Dr. Jules Beal

Attending Neurologist

NewYork-Presbyterian Brooklyn Methodist

Hospital

Brooklyn

Dept Coordinator

Pediatric Neurology Dept

NewYork-Presbyterian Queens

Hospital

Queens

Dev. Peds Director

Director, Dev. Pediatrics

NYC Health + Hospitals / South Brooklyn

Hospital

Brooklyn

Dr. Jamie Lee Palaganas

Founder & Lead Neurologist

Pediatric Neurology of NYC

Dev. Peds

Manhattan

Dr. Rami Grossmann

Director

Child Neurology & Developmental Center

Dev. Peds

Queens

Division Director

Chief, Dev. Peds

Northwell Health — Cohen Children's

Dev. Peds

Queens

Dr. Poole-Di Salvo

Developmental Pediatrician

NYU Langone — Dev. & Behavioral Peds

Dev. Peds

Manhattan

Medical Director

Network Medical Director

Tribeca Pediatrics (5-borough)

Dev. Peds

All Boroughs

Practice Director

Manhattan Pediatric Associates

Dev. Peds

Manhattan

Assistant Director

Asst Director EI

NYC EI — Manhattan Regional

EI office

Manhattan

Assistant Director

Asst Director EI

NYC EI — Brooklyn Regional

EI office

Brooklyn

Assistant Director

Asst Director EI

NYC EI — Bronx Regional

EI office

Bronx

Assistant Director

Asst Director EI

NYC EI — Queens Regional

EI office

Queens

Assistant Director

Asst Director EI

NYC EI — Staten Island Regional

EI office

Staten Island

Bureau Director

State EI Director

NYS Bureau of Early Intervention

EI office

Statewide

Consumer Affairs Director

Director

NYC EI Consumer Affairs Office

EI office

All Boroughs

Special Education Director

Citywide SE Director

NYC DOE — Special Education Central

CSE

All Boroughs

CCSE Coordinator

Council Coordinator

Citywide Council on Special Education

CSE

All Boroughs

CSE Chairperson

CSE District 7 — Bronx

CSE

Bronx

CSE Chairperson

CSE District 28 — Queens

CSE

Queens

Regional Chief

Regional Chief SE QA

NYS Education Dept — SE Quality Assurance

CSE

Brooklyn

Select channel + audience

Channel

Audience

Channel tip

Send Tue–Thu 9–11am. Always personalize [Name] and [Org]. Follow up Day 3 and Day 7.

Message

Email — Family

Subject

Free home care & OPWDD services for your child — Skilled Nursing, Therapy & more

Body

Hi [Name],

My name is [Your Name] from Amelia Home Care. If your child has autism, cerebral palsy, Down syndrome, intellectual disability, or another developmental disability, they may qualify for a full clinical team in your home — covered through Medicaid at no cost.

We bring directly to you:
🩺 Skilled Nursing (RN/LPN)
🦵 Physical Therapy
✋ Occupational Therapy
🗣️ Speech Therapy
🧠 ABA Therapy
🤲 Home Health Aides
👩‍💼 Medical Social Workers

We also run the full OPWDD process for your family at no cost. 800+ NYC families helped. Care can start within approximately one week.

A grandparent, adult sibling, aunt, uncle, or family friend can be hired and paid as your child's home aide.

Call us: (929) 333-3955 | ameliahomecareny.com
Bilingual team | We accept most insurances
Brooklyn: 3007 Ocean Pkwy | Bronx: 384 E 149th St

Quick questions

Amelia agency context

Agency: Amelia Home Care — licensed NYC home care agency
Core offer: Free OPWDD waiver navigation + in-home clinical team (Skilled Nursing, PT, OT, Speech, HHA, Medical Social Workers) — all at no cost through Medicaid
Key fact: We only benefit once the child is approved. Care can start within approximately one week.
Offices: Brooklyn (3007 Ocean Pkwy) + Bronx (384 E 149th St)
Phone: (929) 333-3955 | Fax: (929) 447-1101
Bilingual: English / Spanish + additional languages
Prospects: 25 contacts loaded — EI offices, hospitals, dev. peds, CSE offices

AI advisor chat (Claude)

Hi — I'm your AI advisor for Amelia Home Care. I know your agency, your 25 prospects, your full clinical team offering, and your OPWDD positioning.

Key note: Services begin within approximately one week of authorization — I use this in all messages and recommendations.

ABA therapists are now a primary outreach audience — they see your families daily and are the fastest path to referrals. Amelia complements ABA, not replaces it.

Inbound watching. 25 outbound prospects ready. What do you want to tackle?

⚡ Connect GoHighLevel to activate live contact sync, pipeline stage updates, warm lead alerts, and workflow triggers.

Connect GoHighLevel

Private Integration Token

Location / Sub-account ID

Pipeline name

How to get your GHL token

1

Log in to app.gohighlevel.com and go to your sub-account

2

Go to Settings → Integrations → Private Integration

3

Click "Create Private Integration Token" — name it "Amelia Dashboard"

4

Copy the token + your Location ID from Settings → Business Profile

5

Paste both above and click Connect — all 25 prospects sync immediately

What syncs once connected

✓ All 25 prospects → GHL contacts with tags

✓ Every inbound lead → GHL contact with source tag + pre-qual answers

✓ Pipeline stages sync in real time (New → Called → Qualified → Intake → Case)

✓ Warm leads trigger SMS alert to your phone

✓ Call recordings and transcripts saved to each GHL contact

✓ Day 3 and Day 7 follow-ups triggered via GHL workflows

✓ Annual Medicaid recertification reminders calendared automatically

Activity log

✓

Dashboard initialized

25 prospects loaded · Message library ready · AI Advisor active · Inbound monitoring live

Today

Agency info

Agency name

Your name

Phone

Fax

API keys — activate agents

Claude API key (AI Advisor)

Bland.ai API key (Voice agent)

Twilio Account SID (SMS)

Instantly.ai API key (Email)

WhatsApp Business token

☎ Pre-qualification voice script. This is the script Bland.ai runs every time an inbound lead arrives — within 60 seconds of a form submission from Google, Facebook, TikTok, your website, or any other source.

60s

Time to first call

5

Pre-qual questions

2-4 min

Average call length

Script structure

Opening

Thanks them for filling out the form, confirms it's a good time to talk

Intro

Explains who Amelia is — full clinical team + free OPWDD navigation through Medicaid

Q1

Child's name and age

Q2

Official diagnosis (autism, CP, Down syndrome, ID, etc.)

Q3

Medicaid / insurance status

Q4

Daily care needs (nursing, mobility, communication, behavior, personal care)

Q5

Current OPWDD or EI status

Outcome

Qualified → book intake call · Not qualified → nurture sequence

Sync

All answers + call recording auto-saved to GHL contact record

Bland.ai configuration

VoiceFemale, warm, professional

LanguageAuto-detect EN / ES

Max duration4 minutes

Caller ID(929) 333-3955

Retry if no answer+20 min, +2 hr, next day

RecordingYes → saved to GHL

TranscriptionYes → AI summary to GHL notes

Webhook on completionPOST to GHL with full pre-qual data

Full Bland.ai script — copy and paste directly

Inbound lead pre-qualification

AMELIA HOME CARE — INBOUND LEAD PRE-QUALIFICATION SCRIPT
Bland.ai Voice Agent | Language: Auto-detect EN/ES | Max: 4 min
Caller ID: (929) 333-3955 | Fax: (929) 447-1101

═══ OPENING ═══

"Hi, may I please speak with [First Name]?"

"Hi [First Name]! My name is [Agent Name] calling from Amelia Home Care in New York City. I'm calling because you recently filled out a form asking about services for a child with special needs — I'd love to take just two minutes to make sure we can help you. Is now a good time?"

[If NO]: "Of course! What's the best time for us to call you back?" → Log time → End call.

═══ WHO AMELIA IS ═══

"First — thank you so much for reaching out. You called the right place."

"Amelia Home Care is a licensed home care agency in New York City. We specialize in children with developmental disabilities — autism, cerebral palsy, Down syndrome, intellectual disability, ADHD, and many other conditions."

"We bring a full clinical team directly into your home — Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, ABA Therapy, and Home Health Aides — all covered through Medicaid. No out-of-pocket cost to your family."

"We also handle the full OPWDD waiver process for your family — the state program that funds these services — completely free. We've helped over 800 New York families. Services can typically begin within approximately one week of authorization."

"I have just a few quick questions to see what your child qualifies for. Ready?"

═══ PRE-QUALIFICATION QUESTIONS ═══

Q1 — NAME & AGE:
"Can you tell me your child's name and how old they are?"
[Qualifies: Under 21 OPWDD · under 18 most HHA · Flag if over 21 — adult pathway]

Q2 — DIAGNOSIS:
"Has a doctor given your child an official diagnosis?"
[Qualifies: Autism, cerebral palsy, Down syndrome, intellectual disability, ADHD, Fragile X, epilepsy, neurological impairment, language/learning disorders, Tourette, feeding difficulties, cystic fibrosis, respiratory conditions, cancer, trach/vent, Prader-Willi, familial dysautonomia, or any developmental disability before age 22]
[If no diagnosis]: "No problem — we can help you get the right evaluations scheduled. Many are free through Medicaid or your child's school. What symptoms or challenges are you seeing?"

Q3 — MEDICAID / INSURANCE:
"Is your child on Medicaid, or do they have health insurance?"
[On Medicaid]: Perfect — services fully covered.
[Private insurance]: We accept most insurances.
[Neither]: "That's okay — we help families enroll. Medicaid Waiver eligibility is based on your child's income, not yours. Many families earning over $100,000 qualify."

Q4 — DAILY CARE NEEDS:
"What kinds of help does your child need day-to-day — bathing, dressing, feeding, mobility, therapy, communication, or behavior support?"
[Listen for: nursing needs → Skilled Nursing · mobility → PT · daily living → OT · communication/feeding → Speech · behavior/autism support → ABA · personal care → HHA · Log specifics for intake coordinator]

Q5 — OPWDD STATUS:
"Are you currently receiving any services through OPWDD or Early Intervention — or is this new for you?"
[First time]: Full process ahead.
[EI aging out]: URGENT — flag immediately. Time-sensitive.
[Mid-process]: Identify where they are stuck.
[Previously denied]: "We handle appeals — most reversals happen with the right documentation. We'd love to review your denial."

═══ QUALIFIED OUTCOME ═══

"Based on what you've shared, your child sounds like a great candidate for our services. Services can typically begin within approximately one week of authorization."

"I'd love to connect you with our intake specialist for a free 20-minute call. We have availability [offer 2-3 time options]. Or call us directly now: (929) 333-3955."

"You reached out to the right place. We're going to work hard for your family."

═══ NOT YET QUALIFYING ═══

"Thank you so much for sharing that. Even if the full OPWDD process doesn't apply right now, there may be other services we can help you access. Our team will follow up with resources for your situation. Please call us anytime: (929) 333-3955."

═══ CLOSING (ALL CALLS) ═══

"Any questions before I let you go?"

[Key points to hit: no cost ever, accept most insurances, bilingual team, services within approximately one week, family member can be paid caregiver, two offices Brooklyn and Bronx]

"Thank you so much for trusting us with your family, [First Name]. Our number is (929) 333-3955. Fax: (929) 447-1101. Offices in Brooklyn at 3007 Ocean Parkway and the Bronx at 384 East 149th Street. Have a wonderful day."

═══ VOICEMAIL (if no answer) ═══

"Hi, this is [Agent Name] from Amelia Home Care calling for [First Name]. You recently reached out about services for a child with special needs. We bring Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, ABA Therapy, and Home Health Aides to your home — covered through Medicaid at no cost. We handle the full OPWDD process free. Services can begin within approximately one week. Please call us at (929) 333-3955. Again, (929) 333-3955. Thank you."

═══ SPANISH OPENING (auto-switch on language detection) ═══

"Hola, ¿puedo hablar con [Nombre]? Hola [Nombre], mi nombre es [Agente] y llamo de parte de Amelia Home Care en Nueva York. Llamo porque usted llenó un formulario sobre servicios para un niño con necesidades especiales. Quiero tomarme dos minutos para asegurarme de que podemos ayudarle. ¿Es un buen momento?"

"Amelia Home Care ayuda a familias a obtener servicios médicos en el hogar — enfermería, terapia física, ocupacional, del habla, ABA, y ayudantes de salud — completamente cubiertos por Medicaid, sin costo alguno. También manejamos todo el proceso de OPWDD gratis. Los servicios pueden comenzar en aproximadamente una semana."

═══ BLAND.AI WEBHOOK PAYLOAD (sent to GHL on call completion) ═══

POST to your n8n/Make webhook with:
{
  "lead_name": "[First Name] [Last Name]",
  "lead_phone": "[Phone]",
  "lead_email": "[Email]",
  "source": "[Google/Facebook/TikTok/Website]",
  "child_name": "[from Q1]",
  "child_age": "[from Q1]",
  "child_diagnosis": "[from Q2]",
  "medicaid_status": "[from Q3]",
  "daily_needs": "[from Q4]",
  "opwdd_status": "[from Q5]",
  "outcome": "[qualified / nurture / callback]",
  "intake_appointment": "[booked time or null]",
  "call_recording_url": "[Bland.ai recording link]",
  "call_transcript": "[full transcript]",
  "call_duration_seconds": "[number]"
}

This payload populates the GHL contact, sets pipeline stage, and triggers the appropriate workflow (intake confirmation, nurture sequence, or coordinator alert).

◎ Lead sources. Connect your form sources here. Every form submission triggers an immediate AI voice call within 60 seconds plus SMS and email — no matter where the lead came from.

🔍

Google Ads — Lead Form Extensions

Search · Display · YouTube lead forms

Not connected

Webhook URL — paste into Google Ads lead form delivery settings

📘

Facebook / Instagram Lead Ads

Instant lead forms on FB and IG

Not connected

Facebook Page ID

Facebook App Access Token

🎵

TikTok Lead Generation Ads

In-app lead forms on TikTok

Not connected

Webhook URL — paste into TikTok Ads lead form settings

🌐

Website form — ameliahomecareny.com

Any HTML form on your website

Not connected

Webhook URL — add to your form's action attribute or via Zapier

⬟

GoHighLevel forms / funnels / landing pages

Native GHL forms and funnel steps

Not connected

GHL webhook — add to GHL Workflow trigger

🔗

Any other source — universal webhook

Zapier, Make, Typeform, Unbounce, etc.

Not connected

Universal webhook — POST any JSON payload here

AI routing by source

🔍

Google Ads

High-intent search — families message + voice follow-up

Family

📘

Facebook / Instagram

Family or ABA therapist — detected from ad targeting

Auto-detect

🎵

TikTok Ads

Typically parents — warm outreach sequence

Family

🌐

Website form

High-intent — immediate full pre-qual call

Family

⬟

GHL funnel

Matched to funnel name — Claude selects template

AI-selected

What fires within 60 seconds

0 sec

Form submitted → webhook received → lead data parsed

5 sec

SMS sent · Email sent · GHL contact created with source tag

15 sec

Bland.ai voice call placed — pre-qualification script begins

2-4 min

Pre-qualification complete — qualified or nurture outcome logged

Same day

Human coordinator alerted by SMS for qualified leads → intake call

Source tracking — every lead tagged

Each lead carries its source tag through the entire pipeline — Google, Facebook, TikTok, Website, GHL, or Other. You can filter the live lead feed by source, run channel performance reports, and see exactly which ad channels produce the most pre-qualified leads. Source data is also pushed to GHL as a custom field, so you can build GHL workflows that branch by source.

◷ Follow-up sequences. Pre-built multi-touch sequences — every message powered by Amelia's full clinical team and free OPWDD positioning. Click any sequence to view all touches and copy them.

Select a sequence

👴 Geriatric — Inbound system. Every form submission for senior home care services triggers an immediate AI voice call within 60 seconds, plus SMS and email. All Medicaid, private pay, and long-term care insurance leads route here.

0

Geriatric leads today

0

Pre-qualified

0

Nurture sequence

No geriatric leads yet. Connect your lead sources or use Vibe Prospecting to populate this feed.

First 60 seconds — geriatric inbound flow

0 sec

Form submitted → webhook fires (Geriatric pipeline)

5 sec

SMS sent · Email sent with senior care services overview

15 sec

Bland.ai voice call — geriatric pre-qualification script

2-4 min

Pre-qual outcome → qualified books intake / others nurture

Instant

GHL geriatric pipeline updated · funding source tagged

Same day

Geriatric coordinator alerted · calls to complete intake

Geriatric pre-qualification questions

1

Senior's name and age

Confirms recipient, age cohort (typically 60+)

2

Caller's relationship to senior

Self · spouse · adult child · POA · discharge planner

3

Funding source

Medicaid · long-term care insurance · private pay · combination

4

Daily care needs

ADLs · medication · mobility · cognitive support · skilled nursing

5

Urgency / timeline

Hospital discharge · post-rehab · family stretched · planning ahead

☎ Geriatric pre-qualification voice script. This script loads into Bland.ai and runs whenever an inbound geriatric lead arrives. Add your specific service language and content tomorrow morning.

Geriatric inbound script — populate with your content

AMELIA HOME CARE — GERIATRIC INBOUND PRE-QUALIFICATION SCRIPT
Bland.ai Voice Agent | Language: Auto-detect EN/ES | Max: 4 min
Caller ID: (929) 333-3955 | Fax: (929) 447-1101
Division: Geriatric — Senior home care

═══ OPENING ═══

"Hi, may I please speak with [First Name]?"

"Hi [First Name]! My name is [Agent Name] calling from Amelia Home Care in New York City. I'm calling because you recently filled out a form asking about home care services for a senior — I'd love to take just two minutes to make sure we can help. Is now a good time?"

[If NO]: "Of course! What's the best time to call you back?" → Log → End.

═══ WHO AMELIA IS — GERIATRIC DIVISION ═══

[ADD YOUR CONTENT HERE TOMORROW: Brief intro to Amelia's geriatric services — Skilled Nursing, Home Health Aides, Personal Care, Companionship, Specialty Care for dementia/Alzheimer's/Parkinson's, post-hospital recovery, etc.]

[Funding: Medicaid · Long-term care insurance · Private pay accepted]

═══ PRE-QUALIFICATION QUESTIONS ═══

Q1 — SENIOR'S NAME & AGE:
"Can you tell me the senior's name and how old they are?"

Q2 — RELATIONSHIP:
"And what's your relationship to [senior's name] — are you their spouse, adult child, or representative?"
[If discharge planner / social worker]: Flag for institutional partner pipeline.

Q3 — FUNDING SOURCE:
"How is the care being paid for — through Medicaid, long-term care insurance, private pay, or are you exploring options?"
[Medicaid]: We handle Medicaid home care navigation including the application if needed.
[LTC insurance]: We work with most major LTC carriers — we'll coordinate billing directly.
[Private pay]: Walk through hourly rates and packages.
[Exploring]: "We can help you understand all the options — many families don't realize they qualify for Medicaid even with savings."

Q4 — DAILY CARE NEEDS:
"What kinds of care does [senior's name] need — bathing, dressing, meals, medication reminders, mobility, companionship, or skilled nursing?"
[Listen for: ADL needs → HHA · Medication management → Skilled Nursing · Memory issues → Specialty Dementia Care · Post-hospital → Transitional Care · Wound care/IV → Skilled Nursing]

Q5 — URGENCY / TIMELINE:
"When are you hoping to start care?"
[Hospital discharge]: URGENT — coordinate with discharge planner immediately.
[Already home, struggling]: Same-week start.
[Planning ahead]: 1-4 weeks out.
[Just researching]: Send full info packet, follow up in 7 days.

═══ QUALIFIED OUTCOME ═══

[ADD YOUR CONTENT TOMORROW: Your specific qualified handoff language]

"Based on what you've shared, [senior's name] sounds like a great fit for our services. Care can typically begin within approximately one week of authorization. Let me connect you with our geriatric intake specialist for a free 20-minute call."

═══ NOT YET QUALIFYING ═══

"Thank you so much. Even if we can't help directly right now, our team will follow up with resources. Please call us anytime: (929) 333-3955."

═══ CLOSING ═══

"Any questions before I let you go?"

[Key points: no upfront cost for Medicaid families, accept most LTC insurance, private pay rates competitive, bilingual team, services begin within approximately one week, two offices Brooklyn and Bronx]

═══ VOICEMAIL ═══

"Hi, this is [Agent] from Amelia Home Care calling for [First Name]. You recently reached out about home care for a senior. We provide Skilled Nursing, Home Health Aides, and specialty care — accepting Medicaid, long-term care insurance, and private pay. Services can begin within approximately one week. Please call (929) 333-3955."

═══ BLAND.AI CONFIGURATION ═══
Voice: Female, warm and professional
Language: Auto-detect EN/ES
Max duration: 4 minutes
Pipeline: GERIATRIC (separate from OPWDD pediatric pipeline in GHL)
Webhook on completion: POST to GHL Geriatric pipeline with all answers + recording

◎ Geriatric lead sources. Separate webhook URLs route geriatric leads to the geriatric pipeline — kept distinct from your OPWDD pediatric pipeline.

🔍

Google Ads — Senior Care Keywords

"home care for elderly" · "Medicaid home care NYC"

Not connected

Geriatric webhook URL

📘

Facebook / Instagram — Senior Care Audiences

Adult children 45-65 · caregivers

Not connected

Facebook Page ID

⬟

GHL Geriatric Funnel

Native GHL form for senior home care intake

Not connected

GHL Geriatric webhook

🌐

Geriatric Website Form

Senior care landing page on ameliahomecareny.com

Not connected

Website webhook URL

🏥

Hospital Discharge Referrals

Direct intake from discharge planners

Not connected

Hospital partner webhook

Geriatric audience segmentation

🏥

Hospital discharge planners

Direct B2B referral relationships

B2B

🏘️

Assisted living facilities

Supplemental in-room care partnerships

B2B

👨‍👩‍👧

Adult children of aging parents

Direct-to-family advertising and intake

B2C

🩺

Geriatric social workers

Community case management referrals

B2B

Funding sources

Medicaid (LHCSA — non-CDPAP)Primary

Long-term care insuranceAccepted

Private payAccepted

CDPAPNot offered

⬆ Geriatric outbound. Launch outreach to discharge planners, ALF directors, geriatric social workers, or directly to families. Vibe Prospecting populates the prospect list.

Launch geriatric sequence

Target audience

Message template

Active channels

Day 3 follow-up

Day 7 follow-up

AI reply handling

Geriatric message preview — placeholder

Email — Hospital discharge planners

Subject

Reliable home care for your discharge patients — Medicaid, LTC insurance, and private pay accepted

Body — populate tomorrow with your geriatric content

Hi [Discharge Planner Name],

[ADD YOUR CONTENT TOMORROW]

We're reaching out because Amelia Home Care can be a reliable post-discharge home care partner for your patients — accepting Medicaid, most long-term care insurance carriers, and private pay.

What we provide in-home for seniors:
[List services here — Skilled Nursing, HHAs, Personal Care, Specialty Care for dementia/Parkinson's/post-stroke, post-hospital recovery, etc.]

Why discharge planners trust us:
- Care can begin within approximately one week of referral
- Bilingual team (English/Spanish, more languages available)
- Two offices — Brooklyn and Bronx — serving all 5 boroughs + Westchester
- Direct billing with most LTC insurance carriers
- Medicaid navigation handled in-house

For your patients ready to discharge, we can have an intake call same day and a care plan in place quickly.

Would you be open to a 15-minute call to learn how we can work alongside your discharge process?

Warmly,
[Your Name]
Amelia Home Care
(929) 333-3955 | Fax: (929) 447-1101
Brooklyn: 3007 Ocean Pkwy | Bronx: 384 E 149th St

◉ Geriatric prospects — Vibe Prospecting. Connect Vibe Prospecting MCP to populate this list with NYC hospital discharge planners, assisted living directors, geriatric social workers, and care managers.

Connect Vibe Prospecting

Vibe Prospecting MCP endpoint

Search criteria

Target volume

Recommended search queries for Vibe

"Discharge planners at NYC hospitals — Mount Sinai, NYU Langone, NewYork-Presbyterian, Montefiore, Northwell"

"Assisted living facility directors and admissions coordinators in Brooklyn, Bronx, Manhattan, Queens, Staten Island"

"Geriatric care managers and aging life care professionals in NYC metro area"

"Hospital case management department heads and social work directors in NYC"

"Senior center directors and Aging-In-Place program coordinators in NYC"

"Skilled nursing facility administrators and rehabilitation discharge teams in NYC boroughs"

Prospect categories — to be populated

Hospital discharge plannersAwaiting Vibe

Assisted living directorsAwaiting Vibe

Geriatric social workersAwaiting Vibe

Care managersAwaiting Vibe

Senior center directorsAwaiting Vibe

▣ Geriatric message library. Placeholder structure — fill in your specific geriatric service language, urgency angles, and audience-specific value props tomorrow.

Select channel + audience

Channel

Audience

Message library awaiting your content.

Tomorrow morning, drop in your specific geriatric services, urgency angles, key statistics, and audience-specific value props. The structure for all 6 audiences × 5 channels (30 messages) is ready to populate.

Message — placeholder structure

Email — Hospital discharge planners (template)

Subject

[POPULATE TOMORROW] — discharge subject line

Body

[POPULATE TOMORROW]

This is a placeholder for your geriatric outreach message. The structure follows the same format as your OPWDD pediatric messages:

OPENING — Personalized greeting referencing recipient's role
HOOK — Why Amelia is a reliable post-discharge / referral partner
SERVICES — Skilled Nursing, HHAs, Personal Care, Specialty Care, etc.
FUNDING — Medicaid · LTC insurance · Private pay accepted
DIFFERENTIATION — Bilingual, two offices, services within one week, same-day intake
SOCIAL PROOF — Stats, testimonials, partner relationships
ASK — Specific call to action

Standard contact block:
Amelia Home Care
(929) 333-3955 | Fax: (929) 447-1101
Brooklyn: 3007 Ocean Pkwy | Bronx: 384 E 149th St
ameliahomecareny.com

◷ Geriatric follow-up sequences. Pre-built multi-touch structures for each geriatric audience — ready to populate with your content tomorrow.

Geriatric sequences

Sequence content awaiting your input.

Each sequence above will populate with your specific geriatric service language, urgency angles, and audience-specific value props once you provide them tomorrow morning. The structure mirrors your working OPWDD pediatric sequences exactly.

◈ AI Learning Databank. Every document you add here is automatically injected into Claude's context — making every message, follow-up, reply, and recommendation more accurate and specific to Amelia's real OPWDD process and services. The AI advisor uses this databank in every response.

Add knowledge to AI databank

Document title